Introduction

Welcome to Bishops Solar. This Privacy & Cookie Policy outlines how we handle your personal information and the cookies we use on our website. We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

Information We Collect

We may collect and process the following data about you:

Personal Information: Name, address, email address, phone number, and other contact details.

Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Usage Data: Information about how you use our website, products, and services.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use your personal data to:

• Provide and manage our services.
• Process your orders and manage your account.
• Respond to your enquiries and provide customer support.
• Send you updates and marketing communications, where you have consented to receive such information.
• Improve our website, services, and products through analysis of usage patterns and feedback.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for us to process your personal data for specific purposes.
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where we need to comply with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your data with trusted service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information where required by law or to protect the rights, property, or safety of Bishops Solar, our customers, or others.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify any incorrect or incomplete data.
• Request the deletion of your personal data.
• Restrict or object to the processing of your data.
• Data portability.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and improve its functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the website.
• Analytical/Performance Cookies: Help us understand how visitors interact with our site by collecting and reporting information anonymously.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalisation.
• Targeting/Advertising Cookies: Track your browsing habits to deliver relevant advertisements.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may affect your ability to use certain parts of our website.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our policy.

Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy, please contact us at: Bishops Solar, Wrights Farm, Clyst Hydon Cullompton, Devon EX15 2NB